Managing Director, Delivery

Fulltime, Remote

YOU: A delivery-focused leader who thrives at the intersection of creativity and operations. You know how to set the pace, priorities, and quality benchmarks across complex projects—whether websites, products, or brand systems. You’re equally comfortable rolling up your sleeves to solve problems and stepping back to design the systems, culture, and workflows that make world-class creative delivery possible.

THEM: A well-respected, award winning creative studio who’s partnering brands at the intersection of cutting edge technology, digital, and brand experiences.

RESPONSIBILITIES:

• Own delivery as a core function

• Lead the entire portfolio of projects—shaping delivery strategy, resourcing, and planning across teams

• Build scalable systems, tools, and best practices to unlock efficiency and creative excellence

• Balance high-level oversight with hands-on execution in a fast-moving environment

• Partner with leadership to align delivery with creative and commercial goals

• Scope, resource, and manage project planning while mentoring cross-functional teams

• Drive financial performance and accountability across projects

• Maintain strong client relationships as the delivery lead, ensuring trust, alignment, and breakthrough outcomes

• Anticipate risks, resolve challenges, and keep teams motivated, resourced, and focused

REQUIREMENTS:

• 12+ years of delivery, operations, or program leadership within creative, digital, or agency environments

• Proven success scaling delivery functions and leading cross-disciplinary teams

• Skilled at balancing creative ambition with operational discipline

• Strong client-facing communication, relationship, and problem-solving skills

• Financial fluency across scoping, resourcing, and project performance

• Experience shaping processes, systems, and culture in fast-paced environments

• Based on the information that has been provided to You & Them by our Client, the base salary for this position is in the $175K - $225K range depending on experience.

• Able to be successful in a mostly remote environment with occasional in-person meetings as needed by the business.

Business Operations Manager

Fulltime, Remote

YOU: A highly organized, solutions-oriented operator who thrives on making a creative organization’s back-of-house operations run smoothly. You’re equal parts systems thinker, organizer and people person who’s able to manage the business functions that make it all happen, including the processes and teams that drive Finance, IT, Legal and HR. You see the value in making sure the back of house teams are operating just as effectively as this agency's award winning client work. 

THEM: A well-respected, award winning creative studio who’s partnering brands at the intersection of cutting edge technology, digital, and brand experiences.

RESPONSIBILITIES:

• Ensuring day-to-day operations, people and processes stay on track.

• Optimize internal systems and workflows to improve efficiency and clarity.

• Build future-proof proactive business management operations.

• Track, drive and execute all back of house operational functions of the agency.

• Collaborate closely with leadership and department heads to ensure agency priorities and KPIs are met. 

• Maintain process and departmental documentation, tooling, and internal communications

• Maintain relationships that support vendor management, contracts, and external partnerships at all levels of the agency's work. 

• Help foster a collaborative, inclusive, and high-performing team culture and environment.

REQUIREMENTS:

• 5+ years of experience in business or creative agency operations and management. 

• Strong communication, organization, and problem-solving skills

• Comfortable working in ambiguity and bringing structure to evolving environments

• Detail-oriented, proactive, and calm under pressure

• Based on the information that has been provided to You & Them by our Client, the base salary for this position is in the $100K-$150K range depending on experience.

• Able to be successful in a mostly remote environment with occasional in-person meetings as needed by the business.

Creative Director

NY, Fulltime

YOU: A visionary creative leader with a deep understanding of design, digital experiences, and cross-disciplinary collaboration. You excel at guiding teams, shaping strategic creative direction, and translating complex ideas into compelling, high-impact work.

THEM: A design studio known for their bold approach and commitment to innovation.

RESPONSIBILITIES:

People Leadership

• Set creative standards and inspire the team to excel

• Coach and mentor creative leaders and freelancers

• Attract, develop, and retain top creative talent

• Communicate effectively across teams and resolve challenges

• Lead with empathy while setting high expectations

Project Leadership

• Oversee all creative output, ensuring alignment with the company’s vision

• Deliver compelling, high-quality work that meets strategic goals

• Build strong client relationships and promote bold ideas

• Collaborate with teams to ensure smooth project execution

• Identify growth opportunities and expand project scope

• Travel as needed for workshops, presentations, and deliveries

Business & Operations

• Lead creative direction for new business proposals and pitches

• Align creative objectives with agency and client goals

• Build and manage internal and freelance creative teams

• Optimize resource allocation across multiple projects

• Drive improvements in creative processes and methodologies

REQUIREMENTS:

• 15+ years in a fast-paced design agency or corporate environment

• Proven leadership in building and mentoring creative teams

• Strong ability to pitch, present, and grow client relationships

• Excellent communication, collaboration, and storytelling skills

• Portfolio showcasing expertise in digital, UX, content, and 3D design

• Bachelor’s degree or equivalent experience in design or related field

• Management/people operations training is a plus

• Based on the information that has been provided to You & Them by our Client, the base salary for this position is in the $200K-$250K range depending on experience.