Head of Delivery (product)

Fulltime, Remote

YOU: A hands-on leader who thrives on driving complex digital projects from concept to launch at the highest standard. You balance creative ambition with operational discipline, keeping teams focused, resourced, and inspired. You excel at navigating client relationships while shaping the work, setting pace, priorities, and quality benchmarks across websites, digital products, and brand systems. You see the patterns others miss and use them to keep timelines, teams, and deliverables aligned, ensuring creative excellence is achieved on time and on budget.

THEM: A well-respected, award-winning creative studio working at the intersection of technology, digital, and brand experiences. They bring unusually creative thinking to digital products and brand design, delivering work that challenges the expected and elevates every detail.

RESPONSIBILITIES:

• Lead the end-to-end delivery of digital projects including websites, digital products, and brand systems, ensuring deadlines, budgets, and quality standards are met without compromise.

• Partner with creative and operational leads to turn ideas into actionable delivery plans, providing clarity at every stage.

• Manage project scope, resourcing, and workflows to keep delivery smooth, efficient, and effective.

• Maintain strong client communications, ensuring alignment while keeping delivery teams focused on outcomes.

• Anticipate risks and solve problems quickly to keep projects on track.

• Mentor and guide cross-functional teams, fostering collaboration, accountability, and craft.

• Spot opportunities to improve processes, tools, and team structures to elevate delivery across the board.

• Maintain a global and local view of the financial aspects of projects and the agency, ensuring financials align to project scope and deliverables.

• Represent the agency in industry conversations, partnerships, and relevant forums.

REQUIREMENTS:

• 10+ years in delivery, program management, commercial, or operational leadership roles within creative, digital, or consulting environments.

• Proven success delivering complex digital projects and managing multidisciplinary teams.

• Strong communicator, problem-solver, and collaborator who can balance creative and operational priorities.

• Background in design, digital products, 360 brand creative, or agency settings is highly preferred.

• Based on the information provided to You & Them by our client, the base salary for this position is in the $185K–$200K range depending on experience.

Business Operations Manager

Fulltime, Remote

YOU: A highly organized, solutions-oriented operator who thrives on making a creative organization’s back-of-house operations run smoothly. You’re equal parts systems thinker, organizer and people person who’s able to manage the business functions that make it all happen, including the processes and teams that drive Finance, IT, Legal and HR. You see the value in making sure the back of house teams are operating just as effectively as this agency's award winning client work. 

THEM: A well-respected, award winning creative studio who’s partnering brands at the intersection of cutting edge technology, digital, and brand experiences.

RESPONSIBILITIES:

• Ensuring day-to-day operations, people and processes stay on track.

• Optimize internal systems and workflows to improve efficiency and clarity.

• Build future-proof proactive business management operations.

• Track, drive and execute all back of house operational functions of the agency.

• Collaborate closely with leadership and department heads to ensure agency priorities and KPIs are met. 

• Maintain process and departmental documentation, tooling, and internal communications

• Maintain relationships that support vendor management, contracts, and external partnerships at all levels of the agency's work. 

• Help foster a collaborative, inclusive, and high-performing team culture and environment.

REQUIREMENTS:

• 5+ years of experience in business or creative agency operations and management. 

• Strong communication, organization, and problem-solving skills

• Comfortable working in ambiguity and bringing structure to evolving environments

• Detail-oriented, proactive, and calm under pressure

• Based on the information that has been provided to You & Them by our Client, the base salary for this position is in the $100K-$150K range depending on experience.

• Able to be successful in a mostly remote environment with occasional in-person meetings as needed by the business.

Managing Director

Fulltime, Remote

YOU: A strategic leader with strong commercial instincts and a deep understanding of how creative businesses thrive and grow. You know how to achieve a client’s vision, increase revenue and build lasting partnerships, all while leading an agency with clarity, confidence, and empathy. You are an expert in understanding client needs and bringing those insights to life by inspiring creative teams and supporting a healthy well-oiled organization with business plans, processes and systems.

THEM: A well-respected, award winning creative studio who’s partnering brands at the intersection of cutting edge technology, digital, and brand experiences.

RESPONSIBILITIES:

• Set and drive overall business strategy, ensuring financial health and long-term viability.

• Build, manage, and expand key client relationships with a focus on retention and growth.

• Oversee budgets, staffing, project delivery, and internal operations across teams.

• Help to Identify new business opportunities and lead proposal, pitch, and negotiation efforts.

• Collaborate with creative and operational leads to ensure smooth, effective project delivery.

• Lead, mentor, and support department heads and senior talent in qualitative and quantitative ways of measuring the outcomes of their work. 

• Cultivate a high-performance, inclusive team culture rooted in accountability, trust, and award winning execution. 

• Represent the company in industry conversations, partnerships, and public speaking opportunities.

REQUIREMENTS:

• 10+ years in accounts, delivery, production, commercial or operational leadership roles within creative, digital, or consulting environments. 

• Proven success growing revenue, managing teams, and strengthening client partnerships

• Excellent communicator, strategist, and relationship-builder

• Background in design, digital products, 360 brand creative, or agency settings is highly preferred.

• Based on the information that has been provided to You & Them by our Client, the base salary for this position is in the $175K - $225K range depending on experience.

Creative Director

NY, Fulltime

YOU: A visionary creative leader with a deep understanding of design, digital experiences, and cross-disciplinary collaboration. You excel at guiding teams, shaping strategic creative direction, and translating complex ideas into compelling, high-impact work.

THEM: A design studio known for their bold approach and commitment to innovation.

RESPONSIBILITIES:

People Leadership

• Set creative standards and inspire the team to excel

• Coach and mentor creative leaders and freelancers

• Attract, develop, and retain top creative talent

• Communicate effectively across teams and resolve challenges

• Lead with empathy while setting high expectations

Project Leadership

• Oversee all creative output, ensuring alignment with the company’s vision

• Deliver compelling, high-quality work that meets strategic goals

• Build strong client relationships and promote bold ideas

• Collaborate with teams to ensure smooth project execution

• Identify growth opportunities and expand project scope

• Travel as needed for workshops, presentations, and deliveries

Business & Operations

• Lead creative direction for new business proposals and pitches

• Align creative objectives with agency and client goals

• Build and manage internal and freelance creative teams

• Optimize resource allocation across multiple projects

• Drive improvements in creative processes and methodologies

REQUIREMENTS:

• 15+ years in a fast-paced design agency or corporate environment

• Proven leadership in building and mentoring creative teams

• Strong ability to pitch, present, and grow client relationships

• Excellent communication, collaboration, and storytelling skills

• Portfolio showcasing expertise in digital, UX, content, and 3D design

• Bachelor’s degree or equivalent experience in design or related field

• Management/people operations training is a plus

• Based on the information that has been provided to You & Them by our Client, the base salary for this position is in the $200K-$250K range depending on experience.