Business Operations Manager

Fulltime, Remote

YOU: A highly organized, solutions-oriented operator who thrives on making a creative organization’s back-of-house operations run smoothly. You’re equal parts systems thinker, organizer and people person who’s able to manage the business functions that make it all happen, including the processes and teams that drive Finance, IT, Legal and HR. You see the value in making sure the back of house teams are operating just as effectively as this agency's award winning client work. 

THEM: A well-respected, award winning creative studio who’s partnering brands at the intersection of cutting edge technology, digital, and brand experiences.

RESPONSIBILITIES:

• Ensuring day-to-day operations, people and processes stay on track.

• Optimize internal systems and workflows to improve efficiency and clarity.

• Build future-proof proactive business management operations.

• Track, drive and execute all back of house operational functions of the agency.

• Collaborate closely with leadership and department heads to ensure agency priorities and KPIs are met. 

• Maintain process and departmental documentation, tooling, and internal communications

• Maintain relationships that support vendor management, contracts, and external partnerships at all levels of the agency's work. 

• Help foster a collaborative, inclusive, and high-performing team culture and environment.

REQUIREMENTS:

• 5+ years of experience in business or creative agency operations and management. 

• Strong communication, organization, and problem-solving skills

• Comfortable working in ambiguity and bringing structure to evolving environments

• Detail-oriented, proactive, and calm under pressure

• Based on the information that has been provided to You & Them by our Client, the base salary for this position is in the $100K-$150K range depending on experience.

• Able to be successful in a mostly remote environment with occasional in-person meetings as needed by the business.