Senior Account Manager (NYC)

Full-time, NYC (Hybrid / Remote Flexibility)

YOU: A strategic, social-first account lead who knows how to move fast without losing clarity. You’re deeply plugged into culture and understand how brands should show up across platforms. You’re confident leading client relationships day-to-day, balancing big-picture thinking with high-volume execution. You can manage complexity with multiple workstreams, shifting priorities, and tight timelines, while staying calm, organized, and solutions-oriented. You know how to push ideas forward, give clear feedback, and guide teams toward stronger, smarter work.

THEM: A global, social-first creative agency partnering with some of the world’s most recognizable brands. Built for a new generation, they specialize in campaigns, content, and creator-driven work that resonates with Gen Z and millennial audiences.Their team operates at the intersection of creativity, strategy, and culture — moving quickly, collaborating closely, and delivering work at scale.

RESPONSIBILITIES:

• Serve as the primary day-to-day client lead, managing relationships, communication, and overall account health

• Lead the development and delivery of social-first campaigns and content across multiple workstreams

• Translate client goals into clear strategies, actionable plans, and high-quality output

• Partner with creative, production, and influencer teams to develop compelling, on-platform work

• Provide clear, concise feedback and direction to internal teams to elevate creative output

• Monitor performance, extract insights, and recommend strategic pivots to improve results

• Manage scope, budgets, and timelines, ensuring work stays aligned with client expectations

• Identify risks, solve problems proactively, and navigate challenges with confidence

• Stay ahead of social trends, platform updates, and cultural moments to inform strategy

• Support new business efforts and contribute to growth opportunities within accounts

REQUIREMENTS:

• 5–7 years of experience in account management within a creative agency or social-first environment

• Strong understanding of social platforms, content strategy, and digital culture

• Proven ability to manage client relationships, expectations, and high-volume workstreams

• Excellent communication skills with confidence presenting to clients and internal teams

• Strong project management skills with the ability to balance multiple priorities

• Analytical mindset with the ability to turn data into actionable insights

• Collaborative, proactive, and solutions-oriented approach

• Calm, organized, and effective in fast-paced, high-pressure environments

• Genuine curiosity about culture, brands, and the evolving digital landscape

• Based on the information provided by our client, the base salary for this position is in the $100k–$120k range, depending on experience.