Account Manager
Full-time, NYC (Hybrid)
YOU: A strategic and relationship-driven account leader who knows how to keep projects moving while making the work stronger. You’re equally comfortable partnering with clients and internal teams, bringing clarity, momentum, and thoughtful direction to every engagement. You anticipate challenges before they arise, navigate ambiguity with confidence, and balance strategy, creativity, and execution without losing sight of the details. Collaborative, curious, and low ego, you know how to build trust, align stakeholders, and keep teams focused on solving the right problems.
THEM: A forward-thinking incubation studio that is known for their high-quality work, an innovative approach and collaborates with clients to reimagine how they go to market.
RESPONSIBILITIES:
Serve as the day-to-day client lead, managing communication, follow-ups, and overall relationship health
Set expectations for meetings, workshops, and work sessions while driving toward clear outcomes and next steps
Synthesize research, client inputs, and team thinking into strategic points of view that help guide the work
Partner closely with creative, product, engineering, and strategy teams to keep projects moving forward
Track project scope, timelines, and budgets, proactively identifying risks and helping resolve challenges before they escalate
Support new business efforts through proposals, pitches, and relationship-building opportunities
Build strong relationships with clients and partners, including occasional travel as needed
REQUIREMENTS:
5+ years of experience in account management, client services, or project leadership within a creative agency, innovation studio, consultancy, or similar environment
Experience partnering with senior Product, Engineering, and Creative leaders to facilitate reviews, workshops, and key project milestones
Strong communication and presentation skills with the ability to build trust and influence stakeholders
Proven ability to manage multiple workstreams while maintaining organization, attention to detail, and momentum
Comfortable using modern collaboration and project management tools including Google Workspace, Slack, Figma, and related platforms
Genuine curiosity about brands, culture, technology, and market dynamics
Confident, thoughtful, and collaborative with a low-ego approach that elevates both the work and the team
Based on the information that has been provided to You & Them by our Client, compensation for this position is in the $100K-$160K range depending on experience.
